We want everyone to be thrilled with their Milly Kate purchase! If you need to make a return of a new, unused item please contact Milly Kate within 21 days of your order date by emailing firstname.lastname@example.org. We will provide return instructions and a mailing label. If your return meets the criteria you will receive a refund to the same form of payment used for the purchase less the return shipping fee. Thank you for shopping with Milly Kate!